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COVID-19 - Keeping You Safe

For information on our new policies, cleaning guidelines, and recommendations to keep everyone safe in light of COVID-19, please click the following link:

https://www.coverealty.com/covid-19

COVID-19 New Safety Policies

5/6/20 UPDATE:  The Outer Banks will be opening back up to visitors starting 5/16/20.  PLEASE READ OVER THIS PAGE CAREFULLY!  We will also be sending this information to your Email address 7 days prior to arrival, as well as post certain important notes on your check-in packet.

CLICK HERE FOR DARE COUNTY COVID-19 FREQUENTLY ASKED QUESTIONS, 

including what to do if you are experiencing COVID-19 symptoms.

We look forward to providing you with an amazing vacation experience, despite the current COVID-19 situation.  With this said, we need you to read and understand the following protocol that now apply to our check-in/out procedures for all upcoming stays:

  • Our office will be open from 9am-5pm every day, however, our doors will remain locked to the public.
  • IF POSSIBLE, we recommend guests to bring their own pillows and blankets. When you arrive to your rental home, the beds will be stripped of pillows and blanket, with only a mattress pad on the bedding.  If you are unable to bring your own bedding, pillows and a blanket will be in the bedroom’s closet.  There will also be a plastic bag in the closet with additional bedding items, DO NOT OPEN THIS BAG (more on this later).
  • On check-in day, due to heavier cleaning measures, please know that your rental home will most likely not be ready until 4pm.
    • Do not park your car or wait at the rental home.  Our cleaners are instructed to not enter a home while other cars are present.  This applies to both keyed entry homes and keyless entry.  For keyless entry, only arrive on the premises after you have been contacted with your door code.
    • If your rental home is a keyed entry and we have notified you that it’s ready, please call us a few minutes prior to your arrival at the office so that we may ready a packet outside for you.
  • On check-out, please check out promptly at 10am and, if your home is a keyed entry, leave your key package on the kitchen counter.  Also, expect a call from us around 9am-10am asking about your stay and reminding you to leave your keys at the rental home.

 

We understand your concern for cleanliness, and we have increased our guidelines for cleaning rental homes to match recommended COVID-19 disinfecting measures, which now entail the following additions to our standard cleans:

  • EPA registered disinfectants will be used to disinfect against SARS-COV-2, the virus that causes COVID-19.
  • Point-of-contact items will be disinfected, including but not limited to light switches, remote controls, cabinet knobs/handles, doorknobs, railings, chairs, and so forth.
  • Cleaners will be disinfecting and cycling pillowcases and blankets.  After a guest stay, cleaners will disinfect the bedding with an EPA registered disinfectant.  The cleaners will then bag pillows and blankets and put them in the matching closet of each bedroom.  During your stay, DO NOT open or tamper with these bags that are in the closets, as they will be used for the next guest stay.
  • IF RENTING LINENS – Linens are offered through a third-party provider, Moneysworth, who have their own safeguards in place for providing sterile linens to guests.  If renting linens, your linen box(es) will be placed in a black bin outside of the rental home.

Due to these additional cleaning measures, we again want to remind you that the rental home will most likely not be ready until around 4pm, so please do not arrive early or purchase groceries beforehand and expect to get in earlier, use certain rooms, stay in pool area, and so forth.

 

Other Considerations:

  • We strongly suggest bringing toiletry items, household paper items, and hand sanitizer from your hometown, or somewhere during your travels to the Outer Banks. Our rental homes do not come supplied with toiletry items and such materials are still hard to come by in our area.
  • Many owners have removed small items like kids’ toys, puzzles, board games, knick-knacks, and so forth. If you are a returning guest, please do not assume and rely on these items being at the rental home for this year.
  • Please respect the "6 feet" rule when using the beaches and other public areas.
  • Most of the grocery stores on the Outer Banks now allow online ordering with curbside pick-up.
  • Our restaurants are operating by carry-out and half occupancy.  However, many restaurants have adopted their own unique rules and regulations, so it is recommended that you call prior to arrival.
  • If any member of your group suspects they may have COVID-19, DO NOT allow that member to vacation with your group and advise them to stay home. If you, or anyone in your group, suspect to have contracted COVID-19 and are currently on the island, please let us know so that we may take extra precautions when cleaning and inspecting your rental home.
  • Dare County requires the use of a mask when going to any inside, public area, including grocery stores. We also highly recommend using hand sanitizer after going inside any public place or after touching any public item like gas pumps, credit card terminals, etc.
  • While your rental home will be cleaned up to new COVID-19 requirements, as an extended precautionary measure, we always recommend performing your own wipe-down of touch-points when entering a rental home, wash dishes prior to use, and always place linens on beds before sleeping in them.

 

 Maintenance Issues:

While on vacation, things can happen from time-to-time, such as internet going out, trouble working the TVs, a burnt-out lightbulb, and so forth.  To reduce contact between guests and our maintenance team, many of these troubleshooting items will need to be performed over the phone between guests and reservationists.  The rental homes will now supply a full stock of batteries, light bulbs, WD-40, ant traps, plungers, and so forth, where reservationists will walk guests through any small issues, including internet outages and input troubleshooting on TVs.  In situations requiring our maintenance team, our maintenance staff will be required to wear gloves and a mask at all times inside the rental home, while guests will be asked to reduce people in the problematic area to just one person.

 

With all this said, concern for the safety of our guests and staff is of primary importance to us.  We thank you for your understanding during these trying times, and we look forward to providing you a fantastic vacation experience here on the Outer Banks!

We look forward to accommodating you,

The Cove Realty Family

 

  • As new regulations and requirements are passed by local, state, and Federal policy makers, we will update this page accordingly.

 

businesses and Attraction Rules & Openings 

Please check back often as we hear updates from more local businesses:

Elizabethan Gardens – May 16th, 2020

  • Limit of 50 guests at a time in Gardens

H2OBX – June 20th, 2020

  • No rules determined yet

Seascape Golf Links – Open

  • Practice social distancing
  • Players must ride in individual golf carts
  • Leave flagsticks in when putting
  • PVC placed in the bottom of cups
  • Bathrooms are closed
  • Sandtrap Tavern is open for take-out only

 Kitty Hawk Kites – Open

  • Limited Occupancy in retail stores
  • All check-ins and waivers and orientation moved to virtual formats
  • Social Distancing
  • Recreations centers to clean high touch areas frequently
  • All equipment and gear to be cleaned between guests

 First Flight Adventure Park – May 22nd, 2020

  • Contact-less check-in
  • Reservation required prior to arrival.
  • All gear (gloves, harness, helmets) are cleaned/sanitized with each use
  • Hand sanitizing stations are set up at various points and hand washing is required of all staff and guests
  • We are continuing to follow public updates and recommended community policies, (wear a mask, wait 6ft apart and wash your hands)
  • If you have been around anyone with Covid-19 please stay home, Or If you have any potential cold symptoms please stay home. 
  • MODIFIED GUEST CHECK IN– When you arrive for your adventure, you will be greeted outside of the building by one of our staff. They will be confirming the following things before sending your group around to the back porch for gearing up to meet your guides.
  1. Everyone in your group has a face covering.
  2. Everyone in your group has signed a waiver electronically.
  3. Everyone has their own water
  4. Leave ALL personal items in your vehicle. We are unable to hold on to any personal items at this time.
  5. Be prepared to sanitize your car keys with a Clorox wipe or Lysol spray if you’d like us to hold car keys for you.
  6. RETAIL SPACE– We will be only allowing staff in our retail space. We will have a sampling of our retail items outside on the porch to you to choose.
  7. Please limit spectators to 2 per group as our viewing platform is fairly small
  8. ARE YOU SICK?– If you have any signs or symptoms of illness, please stay home. We’ll be here when you feel better!
  9. Photos will be available for a discounted price this year $10 for all your photos per person while on the course

 Back Country Safari Tours – Open

  • All hard surfaces on each vehicle will be thoroughly disinfected before and after each tour.
    **Families of eight or more will qualify for a private tour.
    ** For tours during which our vehicles will carry multiple groups, we will not book the vehicle to full capacity. This will allow for more distance between guests than our standard operating procedures.
     **For groups of more than eight people, we will allow full capacity booking, if you are all one family/group.
  • Things that you can do to protect yourselves and others when touring with us:
  • *Please wear your protective mask. If you do not have one, we will provide a complementary mask per the CDC requirements.
  • *Full payment is due when you make your reservation.
  • This is a new policy for us. In the past, we have welcomed multiple payments from large groups. However, for the safety of our office staff, all payments must be handled either via telephone reservation, or online booking. You will still be entitled to a full refund if the tour is cancelled because of weather, or other unforeseen circumstances, OR if you decide to cancel up to forty-eight hours before your scheduled tour time. If you MUST pay with cash upon arrival, you must do so in one payment.

OBX Paintball

  • Open call 1st 252-619-0423 for reservation, groups of 10 or less practicing social distancing

 Dowdy Park

  • Farmers Market 9am-1pm every Thursday July-August

Jockey’s Ridge

  • The main park entrance and dune are open from 8:00am to 9:00pm. The Sound side access and swim beach are open from 8:00am to 7:00pm.
  • Trails and restrooms at both park accesses are open, but the visitor center remains closed at this time.
  • All events and programs remain CANCELED until further notice.
  • Per Dare County Emergency Management's Bulletin #57 issued on May 6, 2020 at 5:15pm: masks are recommended but not required.

Nags Head Woods

  • The hiking trails on the preserve are open, but for staff safety related to COVID-19 our office and visitor services remain closed. Visitors are required to abide by 6-foot social distancing and other regulations stated in Governor Cooper's Stay-at-Home Order. In case of emergency, dial 911.   
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